Terms & Conditions
These Terms and Conditions govern the use of transportation services provided by Galaxy Car Service. By booking or using our services, the Customer agrees to the following terms.
1. Definitions
Company: Galaxy Car Service.
Customer: The person or organization booking and paying for the transportation service.
Passenger: Any person traveling in a vehicle provided by Galaxy Car Service.
Chauffeur: The driver assigned by Galaxy Car Service or an authorized transportation provider.
Service: Any transportation service booked with Galaxy Car Service, including airport transfers, point-to-point transportation, hourly chauffeur service, corporate transportation, event transportation, and other related services.
Vehicle: The vehicle assigned to perform the requested transportation service.
2. Booking and Acceptance
A reservation request submitted by a Customer does not constitute a confirmed booking until Galaxy Car Service accepts and confirms the reservation.
Customers are responsible for providing complete and accurate information when making a reservation, including passenger information, pickup location, destination, flight information when applicable, requested pickup time, and any special requirements.
Galaxy Car Service reserves the right to decline a booking when the requested service or vehicle is unavailable.
3. Transportation Services
Galaxy Car Service will use reasonable efforts to provide transportation services according to the confirmed reservation.
Pickup and arrival times may be affected by circumstances outside our reasonable control, including:
- Traffic conditions
- Road closures
- Weather
- Accidents
- Flight delays
- Vehicle breakdowns
- Government restrictions
- Other unforeseen circumstances
The Chauffeur has discretion to select the safest and most appropriate route based on current road and traffic conditions.
Passengers may not instruct the Chauffeur to violate traffic laws, speed limits, or other applicable regulations.
Galaxy Car Service may use qualified third-party transportation providers when necessary to complete a reservation.
4. Vehicles
Galaxy Car Service reserves the right to substitute the originally requested vehicle with a vehicle of a similar or higher standard when necessary because of availability, mechanical issues, operational requirements, or other unforeseen circumstances.
Only the authorized Chauffeur may operate the vehicle.
Passenger capacity may not exceed the legal or manufacturer-approved seating capacity of the vehicle.
Galaxy Car Service reserves the right to refuse luggage when the amount or size of the luggage exceeds the safe carrying capacity of the assigned vehicle.
Smoking and vaping are prohibited in all vehicles.
Passengers are responsible for complying with applicable seat belt and child passenger safety requirements.
Customers may be held financially responsible for damage caused by themselves or members of their party to the interior or exterior of a vehicle.
Additional cleaning charges may apply when excessive cleaning is required because of spills, bodily fluids, smoking, food, pet-related cleaning, or other unusual conditions.
5. Passenger Conduct
Passengers must behave in a safe and respectful manner.
The Chauffeur may refuse or terminate transportation services if a Passenger:
- Is excessively intoxicated or under the influence of illegal drugs
- Threatens the Chauffeur or another Passenger
- Damages or attempts to damage the vehicle
- Creates an unsafe environment
- Engages in illegal activity
- Repeatedly refuses to follow reasonable safety instructions
Termination of service because of Passenger misconduct does not automatically entitle the Customer to a refund.
6. Customer Responsibilities
The Customer must:
- Provide accurate reservation information.
- Provide accurate pickup and destination addresses.
- Provide correct flight information when airport transportation is requested.
- Notify Galaxy Car Service of relevant reservation changes.
- Ensure the number of Passengers and amount of luggage are appropriate for the selected vehicle.
- Comply with applicable laws and safety requirements.
- Pay all charges associated with the confirmed reservation.
Changes requested after a reservation has been confirmed are subject to availability and may result in additional charges.
7. Rates and Payment
Rates are based on the transportation details provided at the time of booking.
Additional charges may apply for services or expenses including:
- Additional waiting time
- Additional stops
- Parking
- Tolls
- Airport or facility fees
- Extended hourly service
- Changes to the original itinerary
- Additional requested services
Galaxy Car Service reserves the right to adjust rates when reservation details are changed.
Customers are responsible for paying all charges associated with their reservation.
8. Waiting Time
For non-airport transfers, a 15-minute grace period may be provided after the scheduled pickup time. Additional waiting time charges may apply after the grace period.
For airport pickups, a 30-minute complimentary waiting period may be provided following the confirmed flight arrival time, unless otherwise stated in the reservation confirmation.
Additional waiting time may be billed according to the applicable service rate.
9. Airport Transportation
Customers are responsible for providing accurate airline and flight information.
Galaxy Car Service may monitor flight information when available; however, Customers should notify us as soon as possible about significant changes, cancellations, diversions, or other circumstances affecting their transportation.
The Customer should contact Galaxy Car Service if they are unable to locate their Chauffeur.
Failure to contact Galaxy Car Service within the applicable waiting period may result in the reservation being classified as a No Show.
10. Cancellation Policy
Airport Transfers
If an airport transfer is cancelled at least 4 hours before the scheduled service, no cancellation charge may apply.
If an airport transfer is cancelled less than 4 hours before the scheduled service, up to 100% of the reservation charge may be due.
Hourly / As-Directed Services
If an hourly or as-directed reservation is cancelled at least 12 hours before the scheduled service, no cancellation charge may apply.
If cancelled between 12 hours and 4 hours before service, a minimum charge equivalent to up to four hours of service may apply.
If cancelled less than 4 hours before service, up to 100% of the applicable reservation charges may be due.
Any cancellation terms stated in an individual reservation confirmation will take precedence if they differ from this general policy.
11. No Shows
A reservation may be considered a No Show when the Passenger fails to meet the Chauffeur within the applicable waiting period and does not contact Galaxy Car Service.
A No Show may be charged up to the full reservation amount.
If you cannot locate your Chauffeur, contact Galaxy Car Service immediately:
Phone: 813-587-1524
Email: Galaxycarservice813@gmail.com
12. Vehicle Damage and Cleaning
The Customer is responsible for damage caused by the Customer or any member of their party.
This may include damage to:
- Seats
- Upholstery
- Doors
- Windows
- Carpeting
- Interior fixtures
- Exterior vehicle components
- Electronic equipment
- Other vehicle property
The Customer may also be responsible for professional cleaning expenses resulting from excessive spills, sickness, bodily fluids, smoking, or other excessive cleaning requirements.
Galaxy Car Service reserves the right to charge reasonable repair, cleaning, administrative, and vehicle downtime costs resulting from Passenger damage.
13. Lost Property
Galaxy Car Service is not responsible for personal belongings left inside a vehicle.
Customers should contact us as soon as possible regarding a lost item.
We will make reasonable efforts to locate and return recovered property, but we cannot guarantee that lost belongings will be recovered.
Shipping, delivery, or other expenses required to return an item may be charged to the Customer.
14. Child Safety Seats
When child safety seats are requested, availability must be confirmed before transportation.
Parents or legal guardians remain responsible for ensuring children are transported in compliance with applicable child passenger safety laws.
Unless specifically agreed otherwise, the Passenger or responsible adult is responsible for verifying that any child safety seat is properly secured before transportation begins.
15. Service Interruptions and Vehicle Breakdowns
If a vehicle becomes unavailable because of a mechanical breakdown or other operational issue, Galaxy Car Service will use reasonable efforts to arrange a replacement vehicle.
Galaxy Car Service is not responsible for delays caused by circumstances outside its reasonable control.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Galaxy Car Service will not be liable for indirect, incidental, special, or consequential losses arising from transportation delays, cancellations, interruptions, or circumstances outside the Company’s reasonable control.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.
17. Force Majeure
Galaxy Car Service will not be responsible for failure or delay in providing services caused by circumstances beyond its reasonable control, including:
- Severe weather
- Natural disasters
- Road closures
- Major accidents
- Government actions
- Public emergencies
- Civil disturbances
- Labor disruptions
- Utility failures
- Transportation infrastructure disruptions
- Other similar unforeseen events
18. Changes to These Terms
Galaxy Car Service may update these Terms and Conditions periodically.
The version published on our website at the time of booking will generally apply to the reservation unless different conditions are specifically included in the reservation confirmation.
19. Severability
If any provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
20. Contact Information
For questions about reservations, transportation services, cancellations, or these Terms and Conditions, contact:
Galaxy Car Service
Phone: 813-587-1524
Email: Galaxycarservice813@gmail.com
SMS Terms & Conditions
1. SMS Consent Communication
The phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Galaxy Car Service, you may receive SMS communications related to:
- Booking confirmations
- Booking reminders
- Ride status updates
- Pickup and chauffeur updates
- Customer support information
Example: “Hello, this is a reminder of your upcoming ride with Galaxy Car Service. Reply STOP to opt out of SMS messages at any time.”
3. Message Frequency
Message frequency may vary depending on the type of communication and your reservation activity. You may receive messages related to your bookings, ride status, or customer support requests.
Example: “Message frequency may vary. You may receive messages regarding your bookings or ride status.”
4. Potential Fees for SMS Messaging
Message and data rates may apply depending on your mobile carrier and service plan. Charges may vary for domestic or international messaging.
5. Opt-In Method
You may opt in to receive SMS messages from Galaxy Car Service by submitting an online form and selecting the applicable SMS consent option.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us.
You may also contact Galaxy Car Service directly to request removal from our SMS messaging list.
7. Help
If you need assistance, reply HELP to any SMS message or contact us directly:
Phone: +1 (813) 587-1524
Email: Galaxycarservice813@gmail.com
8. Additional Options
If you do not wish to receive SMS messages, you may choose not to select the SMS consent checkbox on our online forms.
9. Standard Messaging Disclosures
- Message and data rates may apply.
- Message frequency may vary.
- Reply STOP at any time to opt out.
- Reply HELP for assistance.
- For more information, please review our Privacy Policy and Terms & Conditions.